AIJURO Vision
Your own customer portal. Fully taken care of, 24/7.
Your robots report themselves, tickets are created automatically and you see everything in one place: robots, tickets, contracts, maintenance and orders. As a customer or dealer, you stay in control.
What AIJURO Vision does for you
Automatic tickets based on rules
Robots report faults themselves. Rules per customer and contract decide what an alert does: a ticket, an email or a note, with the right machine, location and contact person.
24/7 helpdesk: phone, chat and email
Help day and night via the service line, chat or email. Scan the QR code on the robot to start the helpdesk for that exact machine.
Live insight into all your robots
Status, battery, faults and current task per robot and per location. From one robot to a whole fleet, in a single overview.
Tickets and compliance in order
Coverage and response time per machine in black and white. Every ticket, maintenance visit and digitally signed work order is recorded, ready for audits and SLA reviews.
Ordering portal, 24/7
Order parts and consumables at your own agreed prices, linked to the right machine and with your own PO number on confirmation and invoice.
In control, as customer or dealer
Choose which notifications you receive and reschedule maintenance in one click. Dealers manage their own customers from the same environment.
From fault to work order, without a phone call
This is how a fault is handled in AIJURO Vision. You don't have to do anything, but you see every step.
- 01
The robot reports itself
When a robot stops, for example because charging fails, the alert reaches us immediately. Often before you notice.
- 02
A rule decides the action
Per customer and contract we define what an alert does: a ticket, an email or a note. You only get what matters.
- 03
The ticket is ready
With the right machine, location and contact person. Nobody needs to call or pass on details.
- 04
You're notified right away
You receive a confirmation with the date and time window of the visit. Doesn't suit you? Pick another date yourself.
- 05
The engineer is on the way
On the day itself you know to within half an hour when the engineer will arrive.
- 06
The work order in your inbox
Digitally signed, as a PDF, and stored with the ticket. Always available in the portal.
For end customers and dealers
As an end customer
You see your own robots, tickets, contracts and work orders, and only yours. You choose which notifications you receive, reschedule maintenance yourself and order parts at your own agreed prices.
As a dealer
You manage your own customers from the same environment: their robots, tickets and maintenance in one overview. Offer your customers the same service, without a system of your own.
Customer portal FAQ
See AIJURO Vision in action
In a short demo we show you how the portal works for your locations, as a customer or as a dealer.