Performance guarantee What we agree on, we test at handover

Our performance guarantee applies to every customer, whether you buy or take an operational lease. For each location we record what the robot has to do. At handover we test it.

DOE passport

What is the DOE passport?

DOE stands for Defined Operating Envelope: the agreed working area of the robot. For each location, the passport records which areas and routes the robot cleans, on which floors and at what times, and what result you can expect.

DOE passportExample

Supermarket

SAT passed
Areas and routes
Shop and entrance
Floors
Tiled floor
Times
Every night, 22:00⁠–⁠06:00
Expected result
Clean and dry by opening time

Handover test (SAT)

  • Coverage
  • Cleaning result
  • Autonomy and safety
At handover

How the handover test (SAT) works

SAT stands for Site Acceptance Test. On your site, we check three things against the DOE passport.

  1. Coverage

    The robot cleans the agreed area.

  2. Cleaning result

    The floor is as clean as we agreed in the DOE passport.

  3. Autonomy and safety

    The robot drives its routes without your team having to step in, and stops safely at obstacles.

The guarantee

What if the robot doesn't pass?

Then two steps follow, in this order.

  1. Free adjustment

    We adjust the robot free of charge and run the SAT again.

  2. Withdraw at no cost

    If the robot still doesn't pass the SAT, you can withdraw from the purchase or lease at no cost.

This applies to every customer, whether you buy or take an operational lease.

Frequently asked questions

Questions about the performance guarantee

A promise to every customer, whether you buy or take an operational lease. For each location, a DOE passport (Defined Operating Envelope) records what the robot has to do. At handover we test this on your site with the SAT (Site Acceptance Test). If the robot doesn't pass, we adjust it free of charge and test again. If it still doesn't pass, you can withdraw from the purchase or lease at no cost.

Yes. The performance guarantee applies to every customer, whether you buy the robot or take it on operational lease.

DOE stands for Defined Operating Envelope. For each location, the passport records which areas and routes the robot cleans, on which floors, at what times, and what result you can expect.

No. The pilot is optional: you try a robot for 2 weeks at your own location, and if you then buy, we credit the pilot costs. Every customer gets the SAT (Site Acceptance Test): the handover test on your site.

No. The performance guarantee covers the SAT (Site Acceptance Test) at handover: coverage, cleaning result, and autonomy and safety. Capacity in m² per hour, the reduction in manual floor work and the payback period are estimates. They are not covered by the guarantee.
Next step

Start with a free site-check

We look at your site and advise which robot fits. We respond to your request within 1 business day.

CenoBots L3
CenoBots L4